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General Terms and Conditions of Sale

 

1- PURPOSE

This retail website can be accessed on the Internet at the address www.etatpur.co.uk (hereinafter the "Site") and is open to any user of such network (hereinafter the "Buyer").

The Site is published and managed by the company ETAT PUR SAS with capital of 1,500,000 euro, Aix en Provence Business and Companies Register 513 403 964, whose registered office is situated at:

Rue Pierre Berthier – Pichaury II – 13855 AIX EN PROVENCE Cedex 3 - FRANCE.

Intracommunity VAT Identification No. GB 143 0459 36.

Telephone: 0207 6600 189 - Monday to Friday, 9am-6pm and Saturday until 4pm (cost of local call)  

All orders placed on the Site presuppose prior consultation and full and unreserved acceptance of these General Terms and Conditions of Sale ("GTCS"), which can be consulted on the Site. The GTCS govern relations between ETAT PUR and any Buyer making a purchase via the Site.

Etat Pur may amend the GTCS without notice at any time. The GTCS may in no event be amended by the Buyer. The GTCS in force shall be those published on the Site at the time when the Buyer places the order on the Site.

Should one or more provisions in these GTCS be rendered invalid subsequent to the application of a French legal provision or court ruling, the other provisions shall remain in force.

 These GTCS complement the Site's "Legal Information" page. 

 

2- ORDERS 

a. Buyers 

The Buyer hereby declares that he/she has read and accepted these GTCS in their entirety prior to placing his/her order on the Site. 

To be entitled to place a valid order on the Site, the Buyer must be at least 18 years of age and have legal capacity or be in possession of parental authorisation permitting him/her to place orders on the Site. 

Etat Pur reserves the right to ask any Buyer to provide proof of his/her age or of his/her parental authorisation, and not to honour the Buyer's order should the latter fail to provide such proof.  

The products on sale on the Site are sold retail, intended for the strictly personal use of the end consumer, and may in no event be related to a professional activity exercised by the Buyer. Therefore, each order from a Buyer shall be limited to a total value of 400 pounds and the Buyer shall not be entitled to order more than 10 products of each reference per order. In the event of an order at a higher total value or number of products, Etat Pur invites the Buyer to contact it by telephone:

   0207 6600 189 - Monday to Friday, 9am-6pm and Saturday until 4pm (cost of local call).

 Etat Pur reserves the right to cancel any order deemed not to meet the aforementioned criteria, without it however being liable. 

 

b. Products 

The products sold by Etat Pur are those shown on the Site on the day the Buyer consults the Site. 

Etat Pur may in no event be held liable if the illustrations are incorrect. Furthermore, Etat Pur may not be held liable if the descriptions of the products shown on the Site do not match those delivered insofar as any errors do not affect the essential characteristics of the product, within the meaning of Article L111-1 of the French Consumer Code. 

Etat Pur shall inform the Buyer of the latest date by which it undertakes to deliver the products selected by the Buyer. 

Etat Pur shall honour orders placed by the Buyer as long as stocks last. Etat Pur shall do its utmost to present an up-to-date record of product availability on the Site. 

In the event that, in spite of the vigilance of Etat Pur, one or more product(s) ordered by a Buyer are temporarily or permanently unavailable, or if the delivery time should exceed the date indicated on order by more than seven days (except in cases of act of God), Etat Pur shall inform the Buyer thereof by email. The Buyer shall then have the option of modifying or cancelling his/her order by contacting the Customer Service Department by email at contact@etatpur.co.uk or by telephone on 0207 6600 189.

 

Should an order be cancelled owing to delayed delivery, the Buyer shall be required to express his/her wish to cancel or modify his/her order within 60 working days at the latest as of the date given for delivery of the order. In the scenarios given in this paragraph, Etat Pur undertakes to reimburse the Buyer whose payment has already been debited at the earliest opportunity and within thirty days of payment at the latest. Etat Pur shall not pay any compensation to the Buyer in such cases. 

 

 

 

c. Prices

 The prices of the products shown on the Site are in pound sterling, including VAT for shipments within the United Kingdom, but do not include the Buyer's contribution to shipping costs. 

 Consult our full terms

 Discounts shall be applied on order and shown in the Buyer's shopping basket, if he/she meets the terms and conditions that apply to take advantage of them and has correctly filled in the promotion codes. 

 

The Buyer's contribution to shipping costs for delivery in United Kingdom amounts, depending on the terms of delivery, to: 

  • Standard Delivery: £5,00
  • TNT Express Delivery: £15,65

 and conditions of delivery by clicking here. 

 

Shipping costs are free on all first orders (same Surname, same address) – except for TNT Express Delivery – placed on the Site www.etatpur.co.uk  .  

Etat Pur reserves the right to change the prices without notice at any time. The prices applicable to the Buyer on order shall be those shown on the Site at the time of the Buyer's confirmation of his/her order on the Site. 

 

 dPayment

 Etat Pur uses the Mercanet secure payment system, provided by the BNP Paribas Group. The entire transaction is sent in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode. No bank information is stored on our server: the input form is hosted directly at our partner bank, BNP Paribas. We thus guarantee you a high level of security for all of your transactions on the Site etatpur.co.uk  .

 

Should the Buyer pay for his/her order with a non-French debit/credit card, such debit/credit card must be valid for international transactions. Furthermore, any commissions or other costs regarding payment that may be charged to him/her by his/her bank or by the BNP Paribas Group, which provides Etat Pur's Mercanet secure payment system, shall be charged to the Buyer. The sum to be paid for the order is indicated to the Buyer on the Internet page summarising the items in his/her order. Before proceeding with payment, the Buyer therefore has the opportunity to check the details of his/her order and the total price online and correct any errors. 

 

Payment is payable on order, by debit/credit card and Paypal only. Only payments in pound are accepted. The Buyer guarantees Etat Pur that he/she is fully entitled to use the debit/credit card used to pay. Should a Buyer's payment be refused by the bank, Etat Pur reserves the right to cancel shipping of his/her order. All new orders placed by such Buyer may be suspended or cancelled by Etat Pur. 

Only the following debit/credit cards are accepted: Visa,  Visa Debit, Visa Electron, MasterCard / Maestro. American Express cards are not accepted. When placing the order, the Buyer must provide the Site with the relevant information on his/her debit/credit card requested of him/her (card number, expiry date, security code on the back of the card). The online payment is secure. The information processed is encrypted. 

 

The Buyer's debit/credit card shall be debited on confirmation by our bank of acceptance of the Buyer's payment. 

The products continue to be the full and entire property of Etat Pur until payment for the products invoiced has been collected in full, including shipping costs and taxes. 

 Payment is the final stage in confirmation of the order. The Buyer may modify any of the items in his/her order at any time, until he/she has confirmed payment. When payment is confirmed by the Buyer, the order is validated and becomes firm.

The Buyer shall receive an email from Etat Pur at the email address provided, acknowledging receipt and summarising the items in the order that he/she has placed.

 

e. Delivery

Upon confirmation by the bank of acceptance of the Buyer's payment, Etat Pur shall process the order insofar as stocks last.

Orders are delivered to the delivery address provided by the Buyer when ordering on the Site.

Territories non-deserved

Country/Website Country code  Region Zip Code
Germany  DE Territoire de Büsingen 78266
Germany  CH Territoire de Büsingen 8238
Germany  DE Ile d’Helgoland 27498
Spain ES Iles Canaries commençant par 35 et 38
Spain ES Ceuta commençant par 51
Spain ES Melilla  commençant par 52
Italy IT Campione d’Italia 22060
Italy CH Campione d’Italia 6911
Italy IT Livigno 23030
Italy IT Saint-Marin de 47890 à 47899 inclus
Italy IT / VA Vatican 120
United Kingdom GB Jersey de JE1 à JE3 inclus
United Kingdom GB Guernesey commençant par GY
United Kingdom GB Île de Man commençant par IM
United Kingdom GB Gibraltar GX11 1AA
Spain ES Gibraltar 30399

 

Delivery of orders is handled by the postal services or TNT Express, as selected by the Buyer. Delivery times are likely to vary depending on the time of the Buyer's order and the destination of the parcel. As Etat Pur has no control over such times, the payment of any penalties or compensation to the Buyer by Etat Pur shall not be accepted on such grounds. Conversely, the Buyer is entitled to cancel his/her order according to the terms laid down in Article 2–b of these GTCS.

Purely as a rough guide, the Buyer may consult the delivery times in the section, "Terms and Conditions of Delivery and Returns".

A parcel sent by standard delivery shall be delivered to the Buyer without he/she being asked for a signature, or to the nearest post office if the Buyer is not at home. A parcel sent by TNT Express shall be delivered against signature. In the case of standard delivery, if the Buyer fails to pick up his/her parcel within the period indicated by the postal services on the notification left in his/her letterbox by the postman in his/her absence (15 working days), the parcel shall be returned to the sender, Etat Pur.

If you are not at home, the deliveryman will leave a notification inviting you to contact TNT to arrange a subsequent delivery at your convenience. If you do not contact TNT, two further attempts (maximum) will be made to deliver the parcel. If, in spite of everything, it proves impossible to complete delivery or should you refuse to accept said delivery, the parcel shall be returned to Etat Pur. The products ordered shall be reimbursed (by crediting the debit/credit card used during the order) within thirty days at the latest of return of the parcel to Etat Pur.

If the parcel reaches the Buyer damaged or open, the Buyer must refuse to accept delivery by the deliveryman, pointing out the damage noted and filing a claim with him for the anomaly. All parcel deliveries accepted by the Buyer shall be deemed free of defects imputable to delivery

A delivery slip confirming the details of the Buyer's order is enclosed in the parcel.

Consult our full terms and conditions of delivery by clicking here.

 

f. Returns and right of withdrawal

Not satisfied with a product? You may return any products which you do not wish to keep within 30 calendar days as of the date of receipt of your order. You must pay the return costs. To obtain a refund on these products, you must return them to us new and in their original packaging. However, if the products are no longer new or in their original packaging, you may still return them; this offer is limited to one per household. We would ask you to package the products carefully in order to obviate any problems with the return. 

Prior to the return of products by the Buyer, the latter must at all times send a return request to ETAT PUR following the procedure described on the page www.etatpur.co.uk/deliveries-returns.

Returned parcels must be sent to the following address only:

WIZZARD PUBLIC RELATIONS

ETAT PUR RETURN SERVICE

19 Cato Street - LONDON - W1H SHR

UNITED KINGDOM

It is recommended that the Buyer keep proof of the dispatch of his/her parcel provided by the postal services. If the parcel is not received by Etat Pur, and without proof of its correct distribution by the postal services, the liability of Etat Pur may not be invoked. All risks related to the return of the product shall be borne by the Buyer.

If the parcel is returned to Etat Pur without being opened, the cost of return to Etat Pur shall be borne by the Buyer.

Furthermore, if the Buyer receives products from Etat Pur which do not match his/her order, he/she shall be invited to contact Etat Pur, within 7 (seven) days of receipt of his/her order, by email: contact@etatpur.co.uk or by telephone: 0207 6600 189 - Monday to Friday, 9am-6pm and Saturday until 4pm (cost of local call), in order that Etat Pur confirm such non-conformity and inform him/her of the return procedure at the expense of ETAT PUR.

Conversely, if the parcel is opened and the products match the order, the cost of return to Etat Pur shall be borne by the Buyer.

Etat Pur does not accept the return of products carriage forward.

The Buyer shall be reimbursed by Etat Pur for all sums paid on order for the products that he/she has returned, with the exception of the cost of return to Etat Pur, which shall be borne by the Buyer. If the Buyer returns his/her order in full, the initial shipping costs (shipment of the parcel to the Buyer by Etat Pur) shall be refunded. If the Buyer returns only part of his/her order, the initial shipping costs (shipment of the parcel to the Buyer by Etat Pur) shall not be refunded. Refunds on returned products shall be made by crediting the debit/credit card or Paypal account used on order within a period of thirty (30) days as of the date of receipt of the returned parcel by Etat Pur.

All returns received by Etat Pur, which indicate that the parcel has been returned by the Buyer after the period covering his/her right of withdrawal (as per postmark), and any returns that do not follow the procedure set out in this Article, shall not be refunded by Etat Pur.

 

3- INTELLECTUAL PROPERTY

Etat Pur owns the rights over this Site and all elements, trademarks, logos, illustrations, texts, sound effects, etc. appearing hereupon.

Etat Pur does not consent to any licences or rights other than the right of access to and consultation of this Site.

Reproduction or use of all or part of the Site is permitted only for the purposes of strictly personal and private information. Any other use made without the prior authorisation of Etat Pur in writing shall constitute an act of computer piracy and may be sanctioned accordingly.

 

4- DATA PROTECTION

Data of a personal nature provided by the Buyer and collected by Etat Pur when the Buyer places an order are obligatory and needed to process and manage his/her order. Should the Buyer fail to provide such information, Etat Pur shall be unable to process the Buyer's order.

Pursuant to the French Data Protection Act No. 78-17 of 6 January 1978, the Buyer is entitled to access, rectify, oppose and cancel personal data concerning him/her held by Etat Pur by writing to:

Etat Pur, 505 Rue Pierre Berthier CS 50489 - 13592 AIX EN PROVENCE CEDEX 3 - FRANCE or by email to contact@etatpur.co.uk

 

5- MISCELLANEOUS PROVISIONS

a. Computer or technical problems on the Site

Etat Pur declines any responsibility in the event of interruption, poor functioning or fraudulent intrusion on the Site.

Etat Pur may not be held liable in the event of loss of data or files resulting from consultation of the Site. It behoves the Buyer to make any safeguards necessary prior to placing his/her order on the Site.

 

b. Act of God

 

The liability of Etat Pur may not be invoked for the total or partial failure to abide by the obligations in these GTCS in the event of the occurrence of an act of God as defined by Article 1148 of the French Civil Code.

 

6- LAW APPLICABLE AND JURISDICTION

Sales of Etat Pur products are subject exclusively to French law, regardless of the country to which the products are delivered.

Failing amicable solutions, all litigation relating to the interpretation, fulfilment or breach of the contract concluded between Etat Pur and the Buyer, even in the case of multiple defendants, shall fall under the exclusive jurisdiction of the courts of Paris (France).